Revision Policy

We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The Turnaround Time for revisions would be 48-72 hours.

Turnaround Time

Digital Dev Studios has a turnaround time of 48-72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours, which means two working days.

For example: Website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday. Website Orders placed or Revisions Requested on a Friday will be delivered by the end of the day on Tuesday.

Refund Policy / Money-Back Guarantee

In any event, any deposited funds for a project shall not be subject to a refund after delivery if the initial website design and theme are approved, or a change is requested unless Digital Dev Studios cancels or terminates your contract for a reason other than your breach or non-performance.

• You can make a request when the initial designs for the website are offered. However, once you approve or request changes in the initial layout, the refund offer becomes void, and the refund request will not be entertained.
• If the request for a refund is made before the delivery of the initial layout, then you would be eligible for a Full Refund (less 10% service & processing fee).
• If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
• If the request for a refund is made between 48-120 hours of the initial layout delivery, you would be eligible for a 33% refund (less 10% service & processing fee).
• No refund request will be entertained after 120 hours of your initial layout delivery. However, since we believe in 100% customer satisfaction, you’re encouraged to contact us in case of any concerns.
• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your website order, you will be charged a certain fee depending on your project.
• No refund requests will be entertained after the final files have been delivered.
• Refunds are processed for the orders placed in good faith. If a customer places website orders with more than one website agency for the same job to claim a refund, we do not consider it good faith. In such a case, we reserve the right to decline a refund request.
• For video animation packages, no refund request will be entertained after the design of the storyboard.
• All refund requests should be communicated to the support department. Digital Dev Studios, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
• Refund requests must have a valid reason to support them, which must qualify against the website brief and customer feedback for revisions. A refund will only be processed if a layout has been designed according to the brief; however, further revisions will be provided until complete satisfaction.

How to Claim Your Refund

To ensure your refund request is approved, please make sure you meet the following requirements:

• Claim your refund by specifying your concern via any of the following modes:
• Toll-Free: +1-(213) 855-4450
• Live Chat: Available 24/7
• Email: info@digitaldevstudios.com

If the refund is approved, your website copyrights will be transferred to Digital Dev Studios, and you will no longer have any rights to use the design. Any refunded website design will be reported to copyright agencies, preventing its reuse.

Delivery Policy

The complete order will be sent to the client account on the date stated in the Order Confirmation.

The turnaround time will be according to the package selected.

Websites will only be made live once all dues have been cleared.

Urgent or rush orders should be discussed with customer support.

Website Ownership & Rights

All finalized websites provided by Digital Dev Studios belong to the client 100% upon completion. The client owns the final website design in its entirety. The client does not own materials generated during the revision cycles leading up to the Final Product.

Quality Assurance Policy

Digital Dev Studios will do its best to meet your requirements, and our web developers will strive to fulfill your expectations. We believe in delivering the best website solutions, ensuring that each of our layouts is well-crafted.

100% Satisfaction Guarantee

We provide unlimited revisions to make sure you are 100% satisfied.

We aim to exceed your expectations and strive to accomplish them.

We continue revisions until you are delighted with your website.

Technical Support Policy

Digital Dev Studios provides website services and consultancy. We offer technical support based on your package, including:

• Website Deployment on our hosting servers or client-provided servers.
• Website Content Management System (CMS) guidelines.
• Email Setup Assistance, providing necessary details but not hands-on installation.

Communication Policy

All official communications should be through inquiry@digitaldevstudios.com. We do not take responsibility for any delays or issues caused due to contacts made outside our official channels. We ensure all information provided through our official domain is accurate and up to date.

Customer Support

Our Customer Support Team is available Monday – Friday, 9 AM to 5 PM (GMT) to assist you via phone, chat, or email. Queries outside business hours will be addressed the next working day.